Refund policy

Returns Policy

Change-of-mind returns

We accept change-of-mind returns of unused goods within 30 days of delivery. Email sales@forwardequip.com.au with your order number and item details within this period.

Goods must be unused and returned with their original packaging and included accessories. Contact us before sending goods back for return instructions and the correct return address. Customers pay return freight for change-of-mind returns.

Refunds

Once your return is received and assessed, we will notify you of the outcome. Approved refunds will be made to your original payment method. Your payment provider may take additional time to process the refund.

Faulty, damaged or incorrect goods

Email sales@forwardequip.com.au with your order number and a description of the issue. Photos can help where available. We will work with you to arrange the appropriate remedy and any necessary return arrangements.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day limit, unused-condition requirement and customer-paid return freight terms apply only to change-of-mind returns, not to claims under Australian Consumer Law.