Shipping policy

Shipping Policy

Australia-wide delivery and shipping charges

FORWARD EQUIPMENT offers delivery Australia-wide. Shipping is charged at checkout based on the equipment’s assigned shipping category and applicable order weight conditions. Heavier or bulkier equipment attracts higher shipping rates. The shipping charge for your order is displayed at checkout before payment.

For questions about shipping or delivery arrangements, contact sales@forwardequip.com.au before ordering.

Order dispatch

Orders are generally dispatched within 2–5 business days after payment is confirmed. This is an estimated dispatch timeframe, not a delivery timeframe. If an item is unavailable or a delay affects your order, we will contact you with an update.

Delivery timing

Delivery time varies by destination, equipment size and freight service. If you need delivery by a particular date, contact us before ordering so we can discuss the available arrangements. Estimated delivery dates are not guaranteed.

Delivery access and unloading

Please provide an accurate delivery address and advise us before ordering of any access restrictions or unloading requirements. Larger or heavier equipment may require specific unloading arrangements. Any additional services and associated charges will be discussed with you for approval before they are arranged.

Delivery issues

If your order arrives damaged or an item is missing or incorrect, contact sales@forwardequip.com.au with your order number and details of the issue. Where possible, retain the packaging and provide photos to help us investigate. Your rights under Australian Consumer Law are not affected by this shipping policy.